{"id":4650,"date":"2024-12-10T12:21:39","date_gmt":"2024-12-10T16:21:39","guid":{"rendered":"https:\/\/csicomp.wpengine.com\/?p=4650"},"modified":"2025-06-24T14:58:08","modified_gmt":"2025-06-24T18:58:08","slug":"super-user-programs-creating-a-long-term-post-live-program","status":"publish","type":"post","link":"https:\/\/csicompanies.com\/super-user-programs-creating-a-long-term-post-live-program\/","title":{"rendered":"Super User Programs \u2013 Creating a Long Term Post-Live Program"},"content":{"rendered":"\t\t
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Peer-to-peer learning is an age-old recipe for successful adoption from end users whose day-to- day is being impacted by a new process, new technology, or in our case\u2026a new Electronic Health Record (EHR). Both the teacher and the student truly gain from the exchange as they are aware of operational impacts, workflows and deliverables for which they are accountable. Awareness of a new EHR\u2019s impact on an individual employee\u2019s role can better help that employee deliver on their responsibilities and is not typically something a formal classroom setting or traditional curriculum materials can provide. It\u2019s hearing, seeing, and understanding from other team members, who do what they do, that creates a better environment for learning, adoption, retention, and utilization of the organization\u2019s investment.<\/p>

Epic has been a longtime advocate of this type of peer-to-peer training model, what we\u2019ve come to know as a Super User program. A Super User program is truly an enterprise-wide initiative within an organization, designed to support end users during all phases of the EHR lifecycle. CSI, a leading Training and Activation firm, has provided advisory, full project management and staffing support for clients who are creating and delivering an ongoing Super User program. The CSI Super User Advisory Program directly supports customers with initial program development and go-live planning, but also takes a deep look at post go-live events including ongoing new hire training needs, system enhancements, upgrades and new applications that continue to require Super User support well after the initial go-live.<\/p>

There is much to plan for with many variables to consider when outlining a Super User program. It might be worth exploring some best practices for building out an ongoing program for your organization. The first of which is defining the role, outlining the duties, and agreeing on terms that go beyond the initial implementation effort. As part of Epic\u2019s phase zero planning effort, agreement on approach, scope and delivery is essential for any Super User Program development.<\/p>

CSI has a long history of helping customers develop Super User programs that create a comprehensive enterprise initiative aimed at fostering sustained, role-specific support within their various departments. A big part of the program is advising and creating an outline of the duties of the Super User and identifying any risks to operations. Working with the Training Program Director, our best practices include agreeing on the scope of the Super User and reviewing operational impacts to areas including patient access, revenue, and physician schedule adjustments. The combination of department-specific commitments and reinforcement of that support are all essentials to a successful program. The coordination from Trainers to Epic analysts to Super Users all have a direct positive impact on the end user\u2019s adoption and overall satisfaction.<\/p>

\u201cAn Epic Super User is a person who provides support for end-users in their department before, during, and after go-live,\u201d as outlined within Epic\u2019s planning guides. Their agreement to take on extra duties such as:<\/p>